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RETURNS AND REFUNDS
What if my product shows up damaged?
Email chaseirons@gmail.com with your order number, a clear picture of the damage, and a description. We will arrange reshipment of the damaged product.
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What if my package is missing products or contains the wrong items?
Contact us, and we will promptly reship the correct items free of charge.
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Do you accept returns?
Due to the nature of our products, we cannot accept returns. However, we will resolve any issues with your order promptly.
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Do you issue refunds?
Refunds are handled on a case-by-case basis by our customer service team. Provide the following info when asking about a refind:
-Order number
-Issue with order (including pictures)
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Our goal is to resolve all customer issues fairly. We will typically seek to correct issues through means of reshipping correct products.
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Why are OmegAminos labeled "Not For Human Consumption"?
OmegAmino products are strictly for Research Use Only (RSO) and are available exclusively to qualified researchers in controlled laboratories. These products are NOT approved by the U.S. Food and Drug Administration (FDA) for human or veterinary use, including but not limited to clinical trials, therapeutic applications, or any form of consumption.
OmegAmino operates in compliance with regulatory standards, including Section 503A of the Federal Food, Drug, and Cosmetic Act (FDCA), ensuring that all products are restricted to professional research applications.
Important Notice: OmegAmino does not provide guidance, advice, or recommendations on product usage or applications. Researchers are solely responsible for consulting qualified experts to establish and adhere to proper research protocols.
Are your products safe to ingest?
No, our products are not safe for ingestion. All products sold by OmegAmino are strictly intended for research purposes only and are not approved for human consumption. Ingesting these substances may pose serious health risks.
By purchasing from OmegAmino, you acknowledge and agree that you will not consume or administer these products under any circumstances. These materials are exclusively for use by qualified researchers in controlled laboratory settings.